] Q: There are some personalization tools emerging. Amazon's ] A9.com and MSN are using different techniques. Google's ] tool is a little bit more like, "Give us information, and ] we will help you out," and the others take the approach, ] "We will learn from you, and then we will help you out." ] Tell me why your approach is superior. ] A: In the latter scenario, where first you learn, and then ] you help the visitor out, you have two places where the ] computer has to make intelligent judgments. I am not ] saying that is not an interesting or promising approach, ] but it does put more strain on the computer. When you ] tell it what your interests are, then the computer only ] has to be intelligent to use that information to try to ] help you out. They are both part of the same goal of ] trying to help people out with personal information--it ] is just a matter of how you get there. We will be seeing ] more of this in the future. Interview with Google's Craig Silverstein | CNET News.com |