There is a facet of groupware that is important to keep in mind when designing collaborative applications. A good groupware system has a balance between communication and conversation. You may be able to exchange information efficiently, and be able to chat informally as well. When designing a groupware application, build both the formal communication and the informal conversation channels. Structure is important, but so is the ability to work freely around it. Look for the right balance. Groupware Communication & Conversation | 
