So in the tradition of past Freakonomics Quorums on the music industry, street charity, and climate change, we asked a few industry insiders — Clifford Winston, Richard Branson, Gary Topping, Patrick Smith and Josh Marks — to address the following question:
The U.S. airline market is a mess right now, with unhappiness increasing among customers, employees, and executives. While certain companies have become profitable again, the future looks murky. What will the U.S. airline industry look like in 10 years in terms of prices? Customer service? Safety? Technology? The economics of the business itself?
I just want my flight on one of them 787s.
