. . . as images of devastation along the Gulf Coast and despair in New Orleans flickered across television screens, the head of one of the nation's largest bus associations repeatedly called federal disaster officials to offer help.
Peter Pantuso of the American Bus Association said he spent much of the day on Wednesday, August 31, trying to find someone at the Federal Emergency Management Agency who could tell him how many buses were needed for an evacuation, where they should be sent and who was overseeing the effort.
"We never talked directly to FEMA or got a call back from them," Pantuso said.
. . .
Pantuso, whose members include some of the nation's largest motor coach companies, including Greyhound and Coach USA, eventually learned that the job of extracting tens of thousands of residents from flooded New Orleans wasn't being handled by FEMA at all.
Instead the agency had farmed the work out to a trucking logistics firm, Landstar Express America, which in turn hired a limousine company, which in turn engaged a travel management company.
More evacuation foul-ups. :/
