] Indeed, offshoring -- sending work overseas -- isn't
] always all it's made out to be. Particularly with
] information technology, which can be a lot more
] complicated than moving traditional manufacturing
] operations overseas. IT quality is much more difficult to
] gauge, says Atul Vashistha, chairman and CEO of info-tech
] offshoring consultancy neoIT in San Ramon, Calif. And
] since IT is an integral part of every business process,
] it requires more communication and management.

Its good to have this out there, because the CEOs that back outsourcing are fond of talking about the quality level that they get, but anecdotally thats not what I've heard from people. I'm not sure what to think about that. It could be isolated experiences, biased observers, and whatnot. It could be a temporary situation while the offshore houses get their operations setup right. If this problem IS real, then how long will it last?

BW Online | October 27, 2003 | The Hidden Costs of IT Outsourcing