"The integration of the Internet in crisis communication alters the role of journalism and undermines the power of communication of official sources. What we can state is a loss of information control by journalists and official sources. As Jim Hall draws the consequences from the Kosovo crisis communication: "One of the roles of journalism in this ocean of information is to help readers negotiate the various impasses that arise around bad and contradictory information, even from reputable sources" (Hall, 2000, p. 393). Journalists are no longer only the gatekeepers of information but they must become guides for global information space."

Crisis Communication and the Internet: Risk and Trust in a Global Media