] The Round Rock, Texas, company has moved aggressively to
] shift technical support to centers in countries such as
] India, but complaints about the quality of technical
] support have caused the company to move support for its
] Optiplex desktops and Latitude notebooks back to U.S.
] call centers in Texas, Idaho and Tennessee, among others,
] said Jon Weisblatt, a Dell spokesman.

InfoWorld: Dell shifts some support calls to US after complaints: November 24, 2003: By : End-user Hardware