Rather boring business bullshit, until I got here:

] A: I'll ask you: What was the last major innovation that you
] saw in printing?
]
] Q: Inkjet?
]
] A: How long ago was that? What's actually going on is
] (that) in each product cycle, they move you to a new
] product, and you have to then buy new cartridges for that
] new product. If you could use your old cartridges, that's
] good, that's a benefit. But fundamentally, you can't use
] your old ones anymore, so now they've moved you to a new
] one. Well that innovation, that R&D, they've spent it to
] lock you in again and to force you to buy ink at ever-
] higher prices. That's what's actually happening. So the
] question is how is that ever going to change? It'll
] change when somebody has a different model.

DELL's new CEO Kevin Rollins