Chapter 2 of the Great Dot-Com Bust of 2000 has begun.

Few are the millionaires they expected to be: many are poorer than they were to begin with. Some are still frantically seeking jobs, while others are humbly grateful for finding even ill-suited ones.

"The true reality shock comes from trying to unlearn ways of doing things that you've been socialized into believing were the norm."

"If Webvan had spent as much intellectual and financial capital on finding out what customers wanted, and less on fancy technologies, it might still be around."