Gateway, HP and Compaq, meanwhile, scored 66%, 64% and 63%, respectively, taking places 64, 72 and 78. Only Gateway did well enough to sneak into the "okay" category; HP and Compaq dropped into the "poor" pigeonhole.
Dell was the lowest-scoring computer maker in the index, getting just 58% -- "poor" by Forrester's standards -- and holding down 93rd place.