w1ld wrote:
] ] The next round of globalization is sending upscale jobs
] ] offshore. They include basic research, chip design,
] ] engineering--even financial analysis. Can America lose
] ] these jobs and still prosper? Who wins? Who loses?
]
] This seems so Office Space

just speaking generally on the subject, what's more interesting is that offshore CSR's are far more clued than domestic. Case in point: I had a tech support call for a customer with Dell recently. The local rep was completely clueless: I had to explain to her what the difference was between a CDR and CDRW were. She could barely work through the 'paint by numbers' expert system they use for screening calls. She quickly escalated my call after that, and I was tranferred to Bangalore, where a guy named Anoop had a service tech scheduled to swap my drive in less than 15 minutes (after we replaced drivers, updated firmware, and checked some BIOS settings).

So there's a reason why jobs are floating across the ponds, and it's not just cost.

RE: The New Global Job Shift