Given their frustration, employees may be distracted and less focused on their security and screening responsibilities," Skinner's report says.

Transportation Security Administration chief Kip Hawley ripped Tuesday's report, saying it relies on disgruntled screeners at a few airports. "This results in flawed conclusions," Hawley wrote in a sharp, point-by-point rebuttal.

Kip Hawley is in Denial. He thinks his "department" is authorized to destroy our rights, and now he thinks that everyone is "happy". He's obviously not flown through Atlanta recently.

Lastly, Hawley himself called screening a "dead end job" two years ago. Now he thinks that the TSA is a "well oiled machine". A "well-oiled pig" is more like it.