Okay, so a customer of mine HAD to install Outlook (in order to sync his stuff to his iPhone, which conveniently enough does not work with any other mail software, apparently). Anyway, Microsoft has a funky package design and we couldn't figure out how to open it without using enough force to break the disc inside (an x-ray machine and band-saw were unavailable at the time.) So, while we played with the Rubik's cube, we called Microsoft technical support just to screw with them (we did figure it out before they did) but they eventually sent us this Flickr page showing how to do it.

It feels good to know we weren't the only ones, but was also nice that they only transferred us twice and none of them really knew either. For that matter, they probably never handled the product.

Anyway, I wish they would stop trying to make cool packages like Apple, and just make programs that work right. We're two hours into the installation now...