The average consumer in the United States will struggle for 20 minutes to get a device working, before giving up, the study found.

Maybe it's time to augment the "Computer Science 101" course that is mandatory at many universities today. It should include an assignment in which the student must get an application developed for Linux to compile on OS X. Surely this exercise would increase the average consumer's tolerance for technology-induced pain. (It would also give them much-needed practice in cursing at developers ...)

RE: Most product quality problems exist between terminal and chair