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Twitter is not a reliable means of communication.
by Decius at 5:35 pm EST, Nov 23, 2011 |
My account on Twitter has been suspended. I logged in and was informed of this by a banner across the top of the site. I have no idea why. I'm obviously not a malicious user. Twitter's documentation claims that if you've been suspended you'll have received an email explaining why. I have received no such email. I appealed, and the appeal produced a rather paternalist automated response: If you didn't receive an email indicating why your account was suspended, please take a minute to review the Twitter Rules. If you suspect you've been suspended for another reason, please reply to this email with a short explanation.
What? Some Google searches pull up lots of people in the same circumstances - their accounts have been suspended and they have no idea why, they have received no email explanation and their appeals are never responded to either. So I have no idea if I'll ever hear from Twitter again. One person who did hear back, heard back about a week later. Is that really the best they can do? I've been using Twitter since 2008. I have over 400 followers and nearly 600 posts. I rely on Twitter as a way to communicate with other people. Obviously, that was a mistake. What I've learned from this experience is that Twitter accounts can be suspended at any time, without explanation, and without a reliable appeal process. In other words - relying on Twitter to communicate with people is probably not a good idea. |
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RE: Twitter is not a reliable means of communication.
by Hijexx at 8:47 pm EST, Nov 23, 2011 |
Decius wrote:
My account on Twitter has been suspended. I logged in and was informed of this by a banner across the top of the site. I have no idea why. I'm obviously not a malicious user. Twitter's documentation claims that if you've been suspended you'll have received an email explaining why. I have received no such email. I appealed, and the appeal produced a rather paternalist automated response: If you didn't receive an email indicating why your account was suspended, please take a minute to review the Twitter Rules. If you suspect you've been suspended for another reason, please reply to this email with a short explanation.
What? Some Google searches pull up lots of people in the same circumstances - their accounts have been suspended and they have no idea why, they have received no email explanation and their appeals are never responded to either. So I have no idea if I'll ever hear from Twitter again. One person who did hear back, heard back about a week later. Is that really the best they can do? I've been using Twitter since 2008. I have over 400 followers and nearly 600 posts. I rely on Twitter as a way to communicate with other people. Obviously, that was a mistake. What I've learned from this experience is that Twitter accounts can be suspended at any time, without explanation, and without a reliable appeal process. In other words - relying on Twitter to communicate with people is probably not a good idea.
:s/Twitter/a free service with no SLA/g
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RE: Twitter is not a reliable means of communication.
by Decius at 12:56 pm EST, Nov 24, 2011 |
Hijexx wrote:
:s/Twitter/a free service with no SLA/g
The whole Internet is made with free services with no SLA. I get to choose which services I want to use. These services need me to use them. Thats how they make money. A social environment like Twitter ought to have a reasonable social contract for policing. I think, for example, that if you shut down my account for violating your TOS, you owe me an explanation, not the other way around. If you're not going to give me one, I'm going to take my content and my followers elsewhere. Day 2: Twitter account still down. |
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RE: Twitter is not a reliable means of communication.
by w1ld at 12:29 am EST, Nov 24, 2011 |
Decius wrote:
My account on Twitter has been suspended. I logged in and was informed of this by a banner across the top of the site. I have no idea why. I'm obviously not a malicious user. Twitter's documentation claims that if you've been suspended you'll have received an email explaining why. I have received no such email. I appealed, and the appeal produced a rather paternalist automated response: If you didn't receive an email indicating why your account was suspended, please take a minute to review the Twitter Rules. If you suspect you've been suspended for another reason, please reply to this email with a short explanation.
What? Some Google searches pull up lots of people in the same circumstances - their accounts have been suspended and they have no idea why, they have received no email explanation and their appeals are never responded to either. So I have no idea if I'll ever hear from Twitter again. One person who did hear back, heard back about a week later. Is that really the best they can do? I've been using Twitter since 2008. I have over 400 followers and nearly 600 posts. I rely on Twitter as a way to communicate with other people. Obviously, that was a mistake. What I've learned from this experience is that Twitter accounts can be suspended at any time, without explanation, and without a reliable appeal process. In other words - relying on Twitter to communicate with people is probably not a good idea.
Reminds me of the Prodigy days. :-) |
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