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This page contains all of the posts and discussion on MemeStreams referencing the following web page: Boot Camp for Service Operations. You can find discussions on MemeStreams as you surf the web, even if you aren't a MemeStreams member, using the Threads Bookmarklet.

Boot Camp for Service Operations
by flynn23 at 10:54 am EDT, Aug 13, 2004

] But overhauling a traditional service design is no
] one-shot, onetime deal. Because technological and
] infrastructure changes, competition, and industry
] restructuring are ongoing, service companies need to
] constantly experiment and fine-tune their systems if they
] are to negotiate these changes in a sustainable manner.

This article addresses numerous topics springing from the current transformation from early stage information economy to more mature models.

For me personally, it's a ringing endorsement for the constant creation and destruction of an organization from within. It also lays out a recommendation for a process based organization much like what AMHC is undertaking.


 
 
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