"Nearly 60 percent of Web surfers polled by ChangeWave, an investment and research firm whose clients include hedge funds, said Tuesday they planned to leave America Online for another Internet service. "

Wow... Its not doubt that AOL's network is oversubscribed. I must say I had no idea how baddly AOL was about to get punished for this. I was under the impression that AOL users simply didn't know why their internet experience was poor.

Note: Apparently only 402 people took place in this survey, and no information is given about error margins.