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This page contains all of the posts and discussion on MemeStreams referencing the following web page: Fuck Infinite Energy. You can find discussions on MemeStreams as you surf the web, even if you aren't a MemeStreams member, using the Threads Bookmarklet.

Fuck Infinite Energy
by Decius at 10:25 am EDT, Apr 22, 2004

(U:) This matter has been resolved. I filed a complaint with the management of my apartment complex, they complained to Infinite Energy, and then I finally got someone who was actually willing to get things fixed up. In the final analysis I have not been charged any fees. However, they were geared up to disconnect me AGAIN 2 weeks after the initial disconnection. I received another final notice the day before I spoke to the manager who finally resolved the issue. A major pain in the ass this all was....

Infinite Energy sells natural gas in apartment complexes in Georgia. As they have lock in exclusive contracts with complexes their customers don't have any choice but to do business with them. As a result they have piss poor customer service because they just don't care.

Unfortunately, the only way to avoid them is to rent from a complex that doesn't use them, or not to rent. Do you rent in Georiga? Do you know of a property management company that doesn't deal with these people?

I sent them a check, which they cashed but failed to post to my account. Then they disconnected my service. They did send me a final disconnection notice, but it was a non descript envelope that ended up on my bill pile because it looks like a bill. Georgia law requires this notification to occur by phone or certified mail.

I haven't had a shower since Monday. I didn't realize the gas had been disconnected till yesterday. I spent the entire day yesterday dealing with their lazy customer service reps, who had my cashed check 30 seconds away from them on their terminals, but still insisted on making me jump through multiple hoops and broken fax machines to prove to them that I paid them before they'd bother to look there. (And when they DID get my fax they did nothing with it at all. I had to call back in 5 hours later and prod them, and at that time they couldn't find the fax.)

They're supposed to turn my gas back on today. I have to be home between the hours of 8 AM and 5PM. As I can't cook in my apartment I suppose that also means I'm not supposed to eat.

Thank you, infinite energy, for fucking up my life for several days because you are too lazy to double check your data entry. No company in a competitive marketplace would ever disconnect a paying customer.

(U:) Insult to injury. Infinite Engery is claiming that it is my fault that they misfiled my check because they mis-interpreted my handwriting of the account number on the check. This, of course, ignores the fact that the check came with their bill stub, which includes the account number. So, they are billing me for the disconnection and reconnection. Which, of course, gives me the motivation to file a complaint with the Georgia PSC over both their misleading disconnection notice and their failure to take responsibility for the mistake. I can't imagine that the PSC will be as disingenuous about this as they are being unless they've been thoroughly bribed. We shall see...


 
RE: Fuck Infinite Energy
by IconoclasT at 5:43 pm EDT, Apr 22, 2004

Decius wrote:

] Thank you, infinite energy, for fucking up my life for several
] days because you are too lazy to double check your data entry.
] No company in a competitive marketplace would ever disconnect
] a paying customer.

If they have violated their own SLA by not correcting their own error in a timely manner, demand credit or compensation in writing via registered snail mail.

Also, surely they are bound by the regulations of your local public utilies commission. File a formal complaint against them.


  
RE: Fuck Infinite Energy
by Decius at 6:58 pm EDT, Apr 22, 2004

IconoclasT wrote:

Beleive me, if I had a legal recourse I would be pursuing it.

] If they have violated their own SLA by not correcting their
] own error in a timely manner, demand credit or compensation in
] writing via registered snail mail.

They corrected the error within 24 hours, but not for lack of trying. I spent nearly an entire day on the phone with them to get them to do a 30 second check in a "bulk" account to see if my payment ended up unclassified. I could have easily let this roll into multiple days by not riding their asses on it, but I needed to take a shower. If I had provided them with the information and then politely waited for them to resolve the issue I could have generated a fine for them (they have 1 business day to resolve improper disconnections), but I'd rather have my gas back on.

] Also, surely they are bound by the regulations of your local
] public utilies commission. File a formal complaint against
] them.

I've considered nailing them on their non-descript disconnection notice, but its a grey area. The rules say:

http://www.psc.state.ga.us/consumer_corner/consumer_corner%20gas.htm

Additionally, the marketer must make a good faith effort to make personal contact with the consumer at least two (2) days prior to disconnection. This personal contact may be in the form of a telephone call, certified mail, certification of mailing, hand delivery, or other method designed to reasonably notify the consumer of pending disconnection.

Its pretty clear that this is intended to be an interactive notification. You receive a telephone call. You sign for certified mail. Hand delivered does imply personal contact.

What they did is send me a notice that looks exactly like one of their bills, and it went on top of my bill pile without a second glance. I figured it was my monthly bill. This does not seem to be in the spirit of this rule.

I have no idea what "certification of mailing" means. Its possible that this vauge wording is the loophole they'd try to pull their notification through. It would end up being a debatable issue.

Frankly, I wouldn't be so angry with them if their customer service people had dealt with the matter at phone call number 1, rather then at phone call number 8, particularily given how quickly the person I reached on phone call number 8 found my check without having my fax in hand.

But the reality is that in a competitive market disconnection threats are prominent and unfiled checks get researched because the companies in question are financially incented to avoid screwing their paying customers. In this case these people couldn't give a damn if they have a paying customer cut off because those customers have no recourse. As long as a check gets cashed they are happy.

The only other time I've had an experience like this was with Pac Bell in California. Utilities and Banks in California treat n... [ Read More (0.2k in body) ]


Fuck Infinite Energy
by Akira at 5:04 pm EDT, Apr 22, 2004

Infinite Energy sells natural gas in apartment complexes in Georgia. As they have lock in exclusive contracts with complexes their customers don't have any choice but to do business with them. As a result they have piss poor customer service because they just don't care.

Unfortunately, the only way to avoid them is to rent from a complex that doesn't use them, or not to rent. Do you rent in Georiga? Do you know of a property management company that doesn't deal with these people?

I sent them a check, which they cashed but failed to post to my account. Then they disconnected my service. They did send me a final disconnection notice, but it was a non descript envelope that ended up on my bill pile because it looks like a bill. Georgia law requires this notification to occur by phone or certified mail.

I haven't had a shower since Monday. I didn't realize the gas had been disconnected till yesterday. I spent the entire day yesterday dealing with their lazy customer service reps, who had my cashed check 30 seconds away from them on their terminals, but still insisted on making me jump through multiple hoops and broken fax machines to prove to them that I paid them before they'd bother to look there. (And when they DID get my fax they did nothing with it at all. I had to call back in 5 hours later and prod them, and at that time they couldn't find the fax.)

They're supposed to turn my gas back on today. I have to be home between the hours of 8 AM and 5PM. As I can't cook in my apartment I suppose that also means I'm not supposed to eat.

Thank you, infinite energy, for fucking up my life for several days because you are too lazy to double check your data entry. No company in a competitive marketplace would ever disconnect a paying customer.


 
 
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