Acidus wrote:
] Yesterday I started having brownouts with my Comcast cable
] modem. after reseting it, etc, to no avail, I called tech
] Support and asked if there were any outages. Long story short
] they had reassigned my modem's MAC address to someone else or
] something retarded like that. Before they figured out it was
] a settings problem on their end, I had to suffer through
] Support trying, and failing, to understand why I didn't have
] IE.
]
] CC: Ok sir, can you please reboot the computer the modem is
] attached to.
]
] ME: Its plugged into a Router.
]
] CC: ok sir, please plug the modem directly in the computer,
] and restart the modem aand computer.
]
] ME: (Plugs modem directly into hub, runs dhclient)... ok
]
] CC: Ok sir, now open up Internet Explorer for me and go into
] Intetnet Options
]
] ME ... what we are trying to do?
]
] CC: We are trying to start IE and go into options
]
] ME: Sorry I don't have Internet Explorer, but if you tell me
] what we are trying to do under options, I can do it.
]
] CC: Sir, do you have a Mac, because they have IE as well
]
] ME: No, I use Linux
]
] CC:... I see... well, sir, ... I don't know what..., please
] hold
]
] ME: (sings with the hold music for ~10 mins)
]
] CC: Sir, ... so you don't have IE at all?
]
] ME: Nope
]
] CC: Please Hold
]
] CC: (~10 mins later) sir please hold for Tier 2 support
]
] CC: Tier 2 Support
]
] ME: (Explains problem)
]
] CC: We don't support Linux. Now if you could open IE...
]
] ... SIGH ... After setting up a proxy to go through, they see
] their mistake, and I'm up and running.

Hahah. I do have a mac. All I wanted to do was add on another email account. They made me unplug everything. They thought it must be my firewall as to why I couldn't log in. I was like "what, don't you assholes let people use firewalls?" And that having failed, they made me use IE. That having also failed, they said something about comcast.net. I was logging into comcast.com. DOH!!!

terratogen wrote:
] Acidus wrote:
] ] Yesterday I started having brownouts with my Comcast cable
] ] modem. after reseting it, etc, to no avail, I called tech
] ] Support and asked if there were any outages. Long story
] short
] ] they had reassigned my modem's MAC address to someone else
] or
] ] something retarded like that. Before they figured out it
] was
] ] a settings problem on their end, I had to suffer through
] ] Support trying, and failing, to understand why I didn't have
]
] ] IE.
] ]
] ] CC: Ok sir, can you please reboot the computer the modem is
] ] attached to.
] ]
] ] ME: Its plugged into a Router.
] ]
] ] CC: ok sir, please plug the modem directly in the computer,
] ] and restart the modem aand computer.
] ]
] ] ME: (Plugs modem directly into hub, runs dhclient)... ok
] ]
] ] CC: Ok sir, now open up Internet Explorer for me and go into
]
] ] Intetnet Options
] ]
] ] ME ... what we are trying to do?
] ]
] ] CC: We are trying to start IE and go into options
] ]
] ] ME: Sorry I don't have Internet Explorer, but if you tell me
]
] ] what we are trying to do under options, I can do it.
] ]
] ] CC: Sir, do you have a Mac, because they have IE as well
] ]
] ] ME: No, I use Linux
] ]
] ] CC:... I see... well, sir, ... I don't know what..., please
] ] hold
] ]
] ] ME: (sings with the hold music for ~10 mins)
] ]
] ] CC: Sir, ... so you don't have IE at all?
] ]
] ] ME: Nope
] ]
] ] CC: Please Hold
] ]
] ] CC: (~10 mins later) sir please hold for Tier 2 support
] ]
] ] CC: Tier 2 Support
] ]
] ] ME: (Explains problem)
] ]
] ] CC: We don't support Linux. Now if you could open IE...
] ]
] ] ... SIGH ... After setting up a proxy to go through, they
] see
] ] their mistake, and I'm up and running.
]
]
] Hahah. I do have a mac. All I wanted to do was add on
] another email account. They made me unplug everything. They
] thought it must be my firewall as to why I couldn't log in. I
] was like "what, don't you assholes let people use firewalls?"
] And that having failed, they made me use IE. That having also
] failed, they said something about comcast.net. I was logging
] into comcast.com. DOH!!!

Umm yeah, Comcast sux!!!! esp their support, our damn modem goes out whenever it feels like it, and it's always a act of congress to get it going again :( We are usually on hold forever, and then we finally get someone who might know what they are doing? He barely speaks "engrish" sigh, no wonder the job industry is going to pot, its being outsourced from out underneath us !!!